LINKTRUM TERMS OF SERVICE

Effective date: 13 July 2026
Last updated: 13 July 2026

These Terms of Service (“Terms”) govern access to and use of Linktrum.com, related domains, applications, dashboards, APIs and other services operated under the Linktrum name, collectively referred to as the “Services.”

By creating an account, creating or using a short link, QR code or bio page, accessing the Linktrum API, or otherwise using the Services, you agree to these Terms.

When you use the Services on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity. In that case, “you” includes both you and that entity.

You must not use the Services if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement in your country.

The Services are not directed to children. You must not create an account for a minor or knowingly use the Services to collect personal information from children without all legally required permissions, notices and safeguards.

You may not use the Services if:

you are prohibited by law from receiving or using them;
your previous Linktrum account was terminated for serious or repeated violations;
you are acting for a prohibited or sanctioned person or organisation; or
your use would violate laws applicable to you, Linktrum or the Services.

2. Accounts

You must provide complete and accurate account information and keep it current.

You are responsible for:

protecting your passwords, authentication credentials and API keys;
all activity conducted through your account;
ensuring that anyone authorised to use your account follows these Terms;
maintaining accurate recovery information; and
notifying us promptly about suspected unauthorised access.

You must not:

impersonate another person or organisation;
create accounts using false or misleading information;
transfer or sell an account;
share credentials with unauthorised persons;
create accounts through automated or deceptive means; or
use another person’s account without permission.

Contact security@linktrum.com immediately if you believe your account or API credentials have been compromised.

3. The Services

Linktrum may provide features that allow users to:

create shortened URLs and redirects;
create custom link aliases;
edit, organise, disable or expire links;
create password-protected links;
create static or dynamic QR codes;
create bio pages or link-in-bio pages;
view click, scan, device, referral and general location analytics;
connect authorised custom domains;
add campaign parameters and integrations;
use developer APIs; and
access other link-management, security or analytics functionality.

Feature availability, technical limits, storage periods, usage limits and supported integrations may vary based on location, system capacity, account history, security requirements or technical availability.

Features identified as beta, preview, experimental or early access may be incomplete, changed or discontinued at any time.

4. Limited right to use the Services

Subject to these Terms, Linktrum grants you a limited, non-exclusive, revocable and non-transferable right to access and use the Services for lawful purposes.

This right does not allow you to:

copy or reproduce the Linktrum platform;
modify or create unauthorised derivative works from the Services;
reverse engineer or attempt to extract source code except where mandatory law expressly permits it;
bypass security controls or technical restrictions;
provide unauthorised access to another person;
remove proprietary notices;
use Linktrum trademarks without written permission; or
use the Services to build or operate an unauthorised copy of Linktrum.

5. Short URLs, aliases and QR codes

Short URLs, aliases, bio-page addresses and QR-code destinations are made available for use through the Services. Creating an address does not grant ownership of that address.

Linktrum may reserve, block, change or reclaim an alias that:

contains Linktrum branding or protected system terminology;
infringes another person’s rights;
impersonates a person, organisation or authority;
is deceptive, abusive or security-sensitive;
was created through automated abuse;
has remained unused for an extended period;
creates confusion or technical problems; or
is reasonably required for the operation or protection of the Services.

We do not guarantee that any particular short URL, alias, QR redirect or bio-page address will remain available indefinitely.

You must not use a Linktrum link or QR code as the only means of accessing emergency, medical, safety-critical, legal-record or similarly essential information.

6. Custom domains

Where custom-domain functionality is available, you represent that you own or are authorised to control every domain you connect to Linktrum.

You authorise Linktrum and its infrastructure providers to:

verify domain control;
configure redirects;
issue, install and renew security certificates;
process requests sent to the connected domain; and
display the domain as part of your links or pages.

You are responsible for:

maintaining control of the domain;
keeping domain registration active;
configuring DNS records correctly;
resolving trademark or ownership disputes; and
removing the domain from Linktrum when you no longer have authority to use it.

Linktrum is not responsible for a domain becoming unavailable because of expiration, registrar action, incorrect configuration, legal disputes or circumstances outside our reasonable control.

7. User Content

“User Content” includes:

destination URLs;
short-link aliases;
bio-page text;
usernames;
images and logos;
QR-code content;
uploaded materials;
scripts or integrations;
custom-domain information; and
any other content submitted through the Services.

You retain ownership of your User Content.

You grant Linktrum a worldwide, non-exclusive licence to host, cache, copy, process, transmit, adapt and display User Content only as reasonably necessary to:

provide and operate the Services;
create and resolve links and redirects;
generate QR codes and bio pages;
provide analytics;
detect and prevent abuse;
maintain security;
comply with legal obligations; and
enforce these Terms.

This licence ends when the relevant content is removed from active systems, except where continued retention is required for legal compliance, security, dispute preservation, investigations or reasonable backup processes.

You represent that:

you have all necessary rights and permissions for your User Content;
your content and destination pages comply with applicable law;
your content does not infringe third-party rights;
your content is not misleading;
your destination does not change into prohibited content after review; and
you have provided all legally required notices and obtained all required permissions for data collection or tracking.

You remain responsible for your link even if its destination is changed after the link was created.

8. Public content

Short links, QR-code destinations and bio pages may be accessible without authentication.

Do not place confidential information, private documents, access credentials, authentication tokens, identification numbers or sensitive personal information in a public alias, URL or page.

Public content may be indexed, cached, copied or archived by search engines and third parties. Removing content from Linktrum may not remove copies maintained elsewhere.

9. Acceptable Use Policy

You must not use Linktrum to create, distribute, conceal, redirect to, facilitate or promote prohibited content or activity.

9.1 Illegal and dangerous activity

You must not use Linktrum for content or activity that:

violates applicable criminal, civil, regulatory or administrative law;
facilitates human trafficking, exploitation or modern slavery;
solicits or facilitates murder, violence or serious physical harm;
promotes or materially supports terrorism or violent extremist activity;
distributes child sexual abuse material;
grooms, exploits or sexualises minors;
distributes non-consensual intimate imagery;
facilitates illegal drugs, weapons, explosives, stolen goods or false identification;
facilitates unlawful gambling;
violates court orders, sanctions or export restrictions; or
creates a serious threat to public safety.

Apparent child sexual abuse material may be immediately blocked, preserved and reported to appropriate authorities or designated reporting organisations where required by law.

9.2 Fraud and deception

You must not:

create phishing or fake-login pages;
steal passwords, authentication codes, private keys or recovery phrases;
operate credential-harvesting or wallet-draining pages;
impersonate a government, company, charity, bank, platform or individual;
create fraudulent giveaways or false promotions;
operate romance, support, refund, impersonation or advance-fee scams;
conceal a destination for the purpose of deceiving users;
rotate or cloak destinations to evade review;
misrepresent sponsorship, affiliation or endorsement;
redirect users differently based on whether a security system is scanning the link; or
trick users into installing software or providing information they did not knowingly intend to provide.

9.3 Malware and system interference

You must not link to or distribute:

malware;
ransomware;
spyware;
keyloggers;
credential stealers;
botnets;
exploit kits;
remote-access trojans;
malicious browser extensions;
unauthorised cryptomining software;
denial-of-service tools;
files that initiate unauthorised actions; or
code intended to bypass security protections.

You must not probe, scan, test or exploit Linktrum systems without written authorisation.

9.4 Spam and abusive promotion

You must not use Linktrum for:

unsolicited bulk communications;
spam;
misleading advertising;
abusive affiliate campaigns;
communications sent without legally required consent;
bypassing spam filters;
evading advertising reviews;
bypassing platform moderation;
circumventing domain blocklists; or
repeated unwanted communications.

Links included in email, SMS, messaging or advertising campaigns must comply with applicable privacy, marketing, advertising and anti-spam laws.

9.5 Intellectual property and privacy

You must not:

infringe copyrights, trademarks, patents or other proprietary rights;
distribute pirated software or unauthorised copyrighted material;
promote counterfeit goods;
publish personal data without a lawful basis;
engage in doxxing, stalking or identity theft;
expose passwords, access tokens or private records;
use another person’s name, logo or likeness deceptively; or
use a misleading trademarked alias.

9.6 Sexual and exploitative content

Unless Linktrum expressly authorises a particular category in writing, you must not use the Services for:

pornography;
sexually explicit content;
sexual services;
exploitative sexual material;
non-consensual sexual content;
trafficking; or
any sexual content involving minors.

9.7 Platform abuse

You must not:

generate artificial or fraudulent clicks or scans;
manipulate analytics or referrals;
use automated account creation;
reserve aliases through automated means;
exceed or bypass technical limits;
scrape protected parts of the Services;
interfere with another user’s account;
overload infrastructure;
circumvent warnings or restrictions;
recreate disabled links to the same prohibited destination;
use Linktrum as an anonymous proxy;
obscure malicious redirect chains; or
assist another person in violating these Terms.

10. Automated detection and security review

Linktrum may use automated systems, third-party reputation services and human review to analyse:

destination URLs;
redirect chains;
domain reputation;
page metadata;
file behaviour;
account activity;
unusual traffic;
link-creation patterns; and
reports from users, browsers, security providers, registries, hosting providers or authorities.

Where Linktrum reasonably identifies a legal, security, fraud, malware, phishing or safety risk, we may:

display a warning page;
require additional verification;
disable or restrict a redirect;
block a destination;
remove content;
restrict an account; or
preserve relevant information for investigation.

Automated systems may sometimes produce incorrect results. Eligible decisions may be appealed under Section 12.

11. Reporting illegal or abusive links

Anyone may report a Linktrum URL or page through:

Report form: https://linktrum.com/report
Abuse email: abuse@linktrum.com

Reports should include:

the exact Linktrum URL;
the destination URL, where known;
a clear description of the alleged violation;
the relevant legal or policy basis, where known;
supporting evidence;
the reporter’s contact information, unless anonymous reporting is permitted; and
a good-faith statement that the information provided is accurate.

Reports involving imminent threats, child exploitation, terrorism, malware or active phishing should be marked as urgent.

Linktrum may request additional information before taking action.

Knowingly submitting false, fraudulent, repetitive or abusive reports is prohibited.

12. Enforcement and appeals

When Linktrum reasonably believes that content or conduct violates these Terms or creates legal, security or operational risk, we may:

block or disable a link;
display an interstitial warning;
remove User Content;
restrict features;
suspend or terminate an account;
revoke API credentials;
preserve relevant records;
block replacement links;
restrict a domain;
notify affected persons;
cooperate with authorities or security organisations; or
take other proportionate protective action.

Serious or urgent violations may result in immediate action.

Where legally required and where doing so would not compromise an investigation, security measure or legal obligation, Linktrum may provide an explanation for its decision.

You may appeal an eligible decision by contacting appeal@linktrum.com within six months after receiving notice.

An appeal should include:

the affected account or link;
the decision being challenged;
an explanation of why the decision was incorrect; and
supporting evidence.

Where reasonably possible, the appeal will be reviewed by a person who was not solely responsible for the original decision.

Linktrum may decline repetitive, fraudulent, abusive or manifestly unfounded appeals.

13. Copyright and intellectual-property complaints

13.1 General complaints

The complaint should include:

identification of the protected work or right;
the affected Linktrum URL;
evidence of ownership or authority;
the complainant’s contact information;
an explanation of the alleged infringement; and
a good-faith statement that the complaint is accurate.

13.2 United States copyright notices

Linktrum’s designated copyright agent is:

Email: dmca@linktrum.com

A copyright notice should include the information required by applicable United States copyright law, including:

the authorised person’s physical or electronic signature;
identification of the protected work;
identification and location of the allegedly infringing material;
sufficient contact information;
a good-faith statement that the disputed use is not authorised; and
a statement that the notice is accurate and submitted by an authorised person.

13.3 Counter-notices

A counter-notice should include:

the sender’s physical or electronic signature;
identification of the removed or disabled material;
the material’s previous location;
a statement that removal resulted from mistake or misidentification;
the sender’s name, address and telephone number; and
any jurisdictional and service-of-process statements required by applicable law.

We may forward notices and counter-notices to the affected parties.

13.4 Repeat infringement

Linktrum may terminate accounts associated with repeated infringement in appropriate circumstances.

We may also restrict users who repeatedly create links to infringing destinations, even when the destination content is hosted by another provider.

14. QR codes

You must test each QR code before publishing, printing or distributing it.

Dynamic QR codes depend on an active Linktrum redirect. They may stop working when:

the associated link is disabled;
the account is suspended or terminated;
the destination becomes unsafe or unlawful;
a connected domain becomes unavailable;
technical standards change;
infrastructure becomes unavailable; or
the relevant feature is discontinued.

You are responsible for maintaining another method of accessing essential destination information.

Linktrum is not responsible for printed materials, packaging, signage or campaigns that rely on an incorrect, disabled or unavailable QR code.

15. Analytics

Analytics are provided for general informational purposes.

Counts may be:

delayed;
estimated;
sampled;
filtered;
grouped;
affected by privacy technology; or
adjusted to exclude bots, duplicate events, security scans and suspicious activity.

Linktrum does not guarantee that analytics will be complete, uninterrupted or error-free.

You must not rely on Linktrum analytics as the sole source for audited reporting, regulatory reporting or critical operational decisions.

You are responsible for:

providing legally required privacy notices;
obtaining any required consent;
configuring tracking and integrations lawfully;
respecting applicable browser and device privacy choices; and
ensuring that your use of analytics complies with data-protection laws.

16. Third-party destinations and integrations

The Services may connect to social networks, analytics providers, domain registrars, security providers, hosting providers and other third-party services.

Third-party services are governed by their own terms and privacy policies.

Linktrum does not control and is not responsible for:

third-party content;
destination-site availability;
content or services offered through destination sites;
third-party security;
changes to third-party APIs;
actions taken by third-party providers; or
disputes between users and destination operators.

A Linktrum short URL does not mean that Linktrum endorses, verifies or guarantees its destination.

17. Developer API

Where API access is available, you must:

protect your API credentials;
follow published documentation;
comply with usage and rate limits;
prevent unauthorised access;
avoid exposing private credentials in public code;
avoid using the API to evade restrictions; and
promptly revoke compromised credentials.

Linktrum may update, version, restrict or discontinue API functions.

API access may be restricted immediately when it threatens security, stability, users or legal compliance.

18. Privacy and data protection

Linktrum’s handling of personal information is described in the Privacy Policy available at [PRIVACY POLICY URL].

The use of cookies and similar technologies is described in the Cookie Policy available at [COOKIE POLICY URL].

Depending on the feature and circumstances, Linktrum may act as an independent controller, joint controller, processor or service provider.

You must not use Linktrum to collect sensitive personal information unless:

the feature is suitable for that purpose;
you have a valid legal basis;
all required notices have been provided;
all required permissions have been obtained;
appropriate safeguards are in place; and
the collection complies with applicable law.

You must not place sensitive personal information directly within a shortened URL or publicly visible alias.

The Privacy Policy and Cookie Policy must accurately describe Linktrum’s actual practices, including its infrastructure providers, retention periods, analytics tools, security practices and data-transfer arrangements.

19. Service availability and modifications

Linktrum aims to operate a reliable service but does not guarantee uninterrupted or error-free availability.

The Services may be unavailable because of:

maintenance;
security incidents;
infrastructure failure;
software errors;
domain or certificate problems;
third-party outages;
legal requirements;
abuse-prevention actions;
natural events; or
circumstances outside our reasonable control.

Linktrum may:

introduce new features;
modify existing features;
change technical limits;
update supported integrations;
restrict unsafe functionality; or
discontinue features or the Services.

Where practical, we will provide reasonable notice before a material discontinuation. Immediate changes may be made where necessary for security, legal compliance or platform stability.

20. Account suspension and termination

You may stop using the Services or delete your account through the available account controls.

Linktrum may suspend or terminate access where:

you materially or repeatedly violate these Terms;
your activity creates a security or operational risk;
we reasonably suspect fraud or unlawful activity;
an authority or infrastructure provider requires action;
continued access would violate applicable law or sanctions;
the account has remained inactive under a published retention policy;
you interfere with Linktrum’s systems or users; or
Linktrum discontinues the Services.

For serious safety, phishing, malware, child-exploitation, fraud or legal risks, suspension or termination may be immediate.

Where reasonable and legally permitted, Linktrum may provide notice and an opportunity to correct a non-serious violation.

After termination:

short links may stop redirecting;
QR codes may stop working;
bio pages may become unavailable;
API credentials may be revoked;
access to account data may end; and
Linktrum may delete User Content under its retention policy.

Provisions intended by their nature to continue after termination will remain effective.

21. Sanctions and export compliance

You must comply with sanctions and export-control laws applicable to you and Linktrum.

You represent that you are not:

a prohibited or blocked person;
owned or controlled by a prohibited person;
acting for a prohibited organisation;
using the Services for a prohibited transaction; or
using the Services in a location where providing access would be unlawful.

Linktrum may screen accounts, restrict access or request identity and location information where reasonably necessary for legal compliance.

22. Linktrum intellectual property

The Services, software, interfaces, designs, trademarks, logos, documentation and other Linktrum materials are owned by Linktrum or its licensors.

“Linktrum” and associated logos may not be used in a way that suggests endorsement, partnership, sponsorship or affiliation without written permission.

You may not:

copy protected Linktrum materials;
remove proprietary notices;
imitate Linktrum branding deceptively;
register confusingly similar domains or accounts;
use Linktrum trademarks in misleading advertising; or
claim ownership of Linktrum intellectual property.

If you provide suggestions or feedback, you grant Linktrum permission to use that feedback to improve the Services without identifying you publicly unless you give permission.

23. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.”

Linktrum does not guarantee that:

the Services will always be uninterrupted;
every harmful link will be detected;
every warning or security decision will be correct;
every link or QR code will remain available permanently;
analytics will be completely accurate;
third-party destinations will be safe or lawful;
User Content will remain available indefinitely;
the Services will satisfy every legal requirement applicable to your activity; or
using Linktrum will achieve any particular result.

You are responsible for independently reviewing your links, destinations, campaigns, legal obligations, security requirements and backup arrangements.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.

24. Limitation of liability

To the fullest extent permitted by law, Linktrum and its directors, employees, contractors and affiliates will not be responsible for indirect, incidental, special, exemplary, punitive or consequential harm.

Linktrum will not be responsible for harm resulting from:

User Content;
third-party destination websites;
compromised account credentials;
incorrect destination information;
disabled or expired links;
unavailable QR codes;
printed materials;
third-party integrations;
internet or infrastructure failures;
security actions taken in good faith;
unauthorised account activity; or
circumstances outside our reasonable control.

Any liability that cannot lawfully be excluded will be limited to the greatest extent permitted by mandatory law.

Nothing limits liability where such limitation is unlawful, including liability arising from fraud, intentional misconduct or other non-excludable circumstances.

25. Indemnity for organisational users

When you use Linktrum for a company, organisation or professional activity, you agree to defend and indemnify Linktrum against third-party claims and liabilities arising from:

your User Content;
your destination websites;
your campaigns;
your violation of these Terms;
your violation of applicable law;
your infringement of third-party rights;
your failure to obtain required privacy or marketing permissions; or
unauthorised activity conducted through your account.

Linktrum will provide reasonable notice of an eligible claim and allow you to participate in its defence.

You may not resolve a claim in a way that admits wrongdoing by Linktrum or imposes an obligation on Linktrum without our written approval.

This section does not apply where prohibited by mandatory law.

26. Governing law and disputes

These Terms are governed by the laws of France, without regard to conflict-of-laws principles.

Before starting formal proceedings, you and Linktrum should attempt in good faith to resolve the dispute by contacting legal@linktrum.com and allowing 30 days for a response.

Subject to mandatory rights that apply in your country, courts located in Nice, France will have jurisdiction over disputes arising from these Terms or the Services.

Nothing in this section removes any mandatory right to rely on the laws or courts of your country of residence.

Linktrum may seek urgent protective relief in any competent court to address:

fraud;
intellectual-property infringement;
serious security threats;
unauthorised system access; or
immediate harm to users or the Services.

27. Country-specific requirements

Linktrum may provide country-specific terms, notices or restrictions.

When country-specific terms conflict with these Terms, the country-specific terms control for users covered by them.

If a provision of these Terms conflicts with mandatory law, that provision will apply only to the maximum extent legally permitted.

You are responsible for determining whether your content, destinations, tracking configuration and campaigns are lawful in every country where you make them available.

28. Changes to these Terms

Linktrum may update these Terms to reflect:

changes to the Services;
changes in business or technical practices;
legal or regulatory developments;
security and abuse risks; or
improvements to clarity.

For material changes, Linktrum will provide reasonable notice through email, an account notification or a website notice.

Urgent legal or security changes may take effect immediately.

Changes apply from the stated effective date. Continued use of the Services after that date means you agree to the updated Terms, except where applicable law requires another form of acceptance.

If you do not agree to an update, you must stop using the Services.

29. Electronic communications

You agree to receive contractual, security and operational notices electronically, including through:

email;
account notifications;
dashboard messages; or
website notices.

You are responsible for maintaining a valid contact email address.

Marketing communications are subject to separate permission and opt-out requirements where applicable.

30. Miscellaneous

These Terms, the Privacy Policy, Cookie Policy, Acceptable Use Policy and any applicable country-specific addenda form the agreement governing your use of Linktrum.

Failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without Linktrum’s written consent.

Linktrum may assign these Terms as part of a merger, acquisition, restructuring or transfer of the Services, subject to any mandatory notice requirements.