Linktrum Privacy Policy

Effective date: 13 July 2026
Last updated: 13 July 2026

This Privacy Policy explains how Linktrum collects, uses, stores and shares personal information when you use Linktrum.com and its related services, including shortened URLs, redirects, QR codes, bio pages, analytics, custom domains, APIs and integrations.

1. Information we collect

Account information

When you create an account, we may collect:

your name;
email address;
username;
encrypted or hashed password;
account preferences; and
login and security information.

Link and content information

When you use Linktrum, we may collect:

destination URLs;
shortened links and custom aliases;
QR-code settings;
bio-page content;
link titles, tags and descriptions;
custom-domain information; and
API or integration settings.

Click and scan information

When someone clicks a Linktrum link, scans a QR code or visits a bio page, we may collect:

IP address;
date and time;
browser and operating system;
device type;
approximate location based on IP address;
referring website or application;
requested link and destination;
campaign parameters; and
bot, fraud and security signals.

We do not intentionally collect precise GPS location through ordinary link clicks.

Communications and reports

When you contact us or report a link, we may collect your contact details, message, attachments, reported URLs and related evidence.

2. How we use information

We use personal information to:

create and manage accounts;
create and operate short links, QR codes and bio pages;
provide click and scan analytics;
authenticate users and protect accounts;
detect phishing, malware, spam and fraud;
investigate abuse and enforce our Terms of Service;
improve the reliability and functionality of Linktrum;
respond to support, privacy and legal requests; and
comply with applicable laws.

3. Legal bases

Where applicable law requires a legal basis, we process information because:

it is necessary to provide the Services you requested;
it is necessary for our legitimate interests, including security, fraud prevention and service improvement;
you have provided consent, such as for optional cookies;
processing is required by law; or
processing is necessary to protect someone’s safety.

You may withdraw consent at any time where processing is based on consent.

4. Analytics shown to link owners

Link owners may receive information such as:

total clicks or scans;
click or scan time;
approximate country, region or city;
device, operating-system and browser category;
referral source; and
campaign information.

Linktrum does not disclose a visitor’s full IP address to link owners unless this is clearly disclosed, legally permitted and supported by a valid legal basis.

5. Cookies

Linktrum may use cookies and similar technologies to:

keep users signed in;
protect accounts and prevent abuse;
remember preferences;
measure website performance; and
understand how the Services are used.

Where required, non-essential cookies will be used only with consent.

You can manage cookies through your browser.

6. How we share information

We may share information with service providers that help us operate Linktrum, including providers of:

hosting and content delivery;
databases and backups;
security and malware detection;
authentication;
email delivery;
analytics;
customer support; and
legal compliance.

We may also disclose information:

to link owners through analytics;
to third-party integrations you choose to connect;
to security organisations when investigating phishing, malware or fraud;
to authorities when legally required;
to protect users, Linktrum or another person from serious harm; or
as part of a merger, acquisition or transfer of the Services.

Linktrum does not sell or rent personal information.

Linktrum does not share personal information for cross-site behavioural advertising.

7. Third-party websites

Linktrum links may redirect you to websites operated by third parties.

Those websites may independently collect your IP address, browser information, cookies and any information you provide to them.

Linktrum does not control third-party privacy practices. Review the destination website’s privacy policy before providing personal information.

Anyone can use https://linktrum.com/verify/links to verify the destination of any Linktrum URL.

8. Public content

Short links, custom aliases and bio pages may be publicly accessible.

Do not include confidential information, passwords, private documents, identification numbers or sensitive personal information in public URLs, aliases or bio pages.

Public content may be indexed, copied or archived by search engines and third parties.

9. Data retention

We retain personal information only for as long as necessary to operate the Services, protect users, comply with law and resolve disputes.

Typical retention periods are:

account information: while the account is active and for 30 days after deletion;
link and bio-page information: until deleted, followed by 30 days;
click and scan logs: 365 days;
security and abuse records: 24 months, or longer for an active investigation;
support communications: 2 years;
backup copies: up to 90 days.

You must replace these periods with Linktrum’s actual retention periods.

10. International transfers

Linktrum and its service providers may process information outside your country.

Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses or other legally accepted transfer mechanisms.

Information about applicable safeguards may be requested through privacy@linktrum.com

11. Security

We use reasonable technical and organisational safeguards, including:

encrypted connections;
password hashing;
access controls;
monitoring and logging;
backups;
abuse detection; and
restricted access to personal information.

No online service can guarantee complete security.

Report suspected security problems to security@linktrum.com

12. Your privacy rights

Depending on your location, you may have the right to:

access your personal information;
correct inaccurate information;
request deletion;
restrict or object to processing;
receive a portable copy of eligible information;
withdraw consent;
object to direct marketing;
request review of certain automated decisions; and
complain to a privacy authority.

To submit a request, contact:

Email: privacy@linktrum.com

We may need to verify your identity before completing a request.

13. Account deletion

You may delete your account through at https://linktrum.com/user/settings or contact privacy@linktrum.com

After deletion:

your public pages may be removed;
your links and QR codes may stop working;
account access will end; and
remaining information will be deleted or anonymised according to our retention schedule.

We may retain limited information where required for legal compliance, security, fraud prevention or dispute resolution.

14. Children

Linktrum is not intended for children.

Users must be at least 18 years old to create an account.

If we learn that a child has provided personal information without legally required permission, we may delete the account and associated information.

Parents or guardians may contact privacy@linktrum.com

15. Automated security checks

Linktrum may automatically analyse links, domains, redirect chains and account activity to detect:

phishing;
malware;
spam;
fraud;
abusive automation; and
violations of our Terms of Service.

These checks may result in warnings, link restrictions, content removal or account suspension.

Users may appeal eligible decisions through appeal@linktrum.com

16. Changes to this policy

We may update this Privacy Policy when our Services, technology, legal obligations or data practices change.

Material changes may be communicated through email, account notification or a website notice.

The updated policy will apply from the effective date shown above.

17. Contact us

Privacy email: privacy@linktrum.com
Security email: security@linktrum.com
Support email: support@linktrum.com